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A word from our clients

We have used Gian Bertorelli and his team since October 1995.

We started out wanting some basic accounts software advice, but as our boxing equipment manufacturing business has developed The Total Package has been there to advise us on all aspects of IT.

They have consistently provided us with timely, friendly and quality professional advice throughout and I am quite sure they have contributed to our success.

"We were recommended The Total Package back as far as 2001 and gradually we have used their services more until a few years ago when they took over all aspects of IT for us.

These guys are not just any IT support company they are much much more. Whilst always professional and flexible they advise us on all manner of things, which allow us to focus on being one of the leading PR agencies in the UK.

We truly value them and feel they are a part of the team here at LD Communications."

"I have known Gian Bertorelli now for over 6 years during which time slowly but surely I have handed over to him all my IT needs both at work and home.

Gian and his team at The Total Package are precise, hardworking, tenacious and honest. We have now forged a business relationship, despite some ups and downs, that is strong and will last for years to come I am sure. The main ingredient here is their insatiable desire to please and fault-find and their annoyance when things don’t work. In the IT world this often is the case and more often than not, it is akin to finding a needle in a haystack…in this they score well in their will to solve complex problems and get to the bottom whatever is causing it.

Seldom have I called or emailed them and they have not responded within a reasonable time frame. His Technical Manager, Danny Hemmings, is also a delight to work with and all our staff have regular contact with him. He is patient, has a listening ear and again fault finds with minimal aggravation.

In The Total Package we are truly receiving a first class service, which although not cheap, long-term is worth it. I have no hesitation in recommending The Total Package for those who are seeking a bespoke “virtual” in-house IT consultant."

"As a small business, with no dedicated IT department, M&S Hire Limited were tasked with finding a trustworthy and reliable IT consultancy, and I’m happy to say we found that with The Total Package.
From bespoke software to server migrations, business continuity / backups to firewalls. We entrusted to them all of our IT requirements for the last 23 years. In that time they have provided a dedicated and personal service that we rate as second to none, allowing us to focus on our core business, safe in the knowledge that our PC’s will still be working."

"The Total Package have looked after my company for 22 years and they provide a professional, sophisticated and fantastic service second to none.
Gian and the team go the extra mile every time and I cannot imagine running my company without such good IT support."

LightGraphix have benefited from the support of The Total Package since 2003 and plan to continue to do so. In which case, that we get prompt, knowledgeable, considered help to keep our IT systems on track goes without saying

“The Total Package has looked after us in IT terms since 2011. The company has always been responsive to our needs from those irritating niggles through to re-equipping us with new hardware. Our consultancy business depends on a reliable, prompt service which The Total Package provides.”

"The Total Package has provided an unsurpassed service for our company for at least 15 years now. We have relied heavily on IT for the promotion of our International horse business and could not have done this without their professional expertise."

"The Total Package has transformed our computer knowledge. We will, as a company, always use them as they are on hand 24/7 and nothing is ever too much for them. A very fast, friendly and professional service."

"We have been a client of The Total Package for approximately 18 years. During this time we have built a very good relationship with them and consider them to be a valuable arm to our business. They are always very helpful and their response time to any query is very quick."

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