Siamack Bagheri

"I have known Gian Bertorelli now for over 8 years during which time slowly but surely I have handed over to him all my IT needs both at work and home.

Gian and his team at The Total Package are precise, hardworking, tenacious and honest. We have now forged a business relationship, despite some ups and downs, that is strong and will last for years to come I am sure. The main ingredient here is their insatiable desire to please and fault-find and their annoyance when things don’t work. In the IT world this often is the case and more often than not, it is akin to finding a needle in a haystack…in this they score well in their will to solve complex problems and get to the bottom whatever is causing it.

Seldom have I called or emailed them and they have not responded within a reasonable time frame. His Technical Manager, Danny Hemmings, is also a delight to work with and all our staff have regular contact with him. He is patient, has a listening ear and again fault finds with minimal aggravation.

In The Total Package we are truly receiving a first class service, which although not cheap, long-term is worth it. I have no hesitation in recommending The Total Package for those who are seeking a bespoke “virtual” in-house IT consultant."