A logo for the total package for personal friendly service

We have just won a very prestigious award!

Gian Bertorelli • 20 June 2021
*

Zen, Circle of Excellence - 2021 Winner


This amazing award recognises Zen partners who deliver service excellence to their customers. It’s rated by an independent Net Promoter Score survey and for 2021 we came out on top with a superb score of 100% from feedback they received directly from our clients!



A huge thank you all our loyal clients!



A bit about Zen Internet . . . .



Their approach


Zen is different. They think that their unique approach to business is better for their staff, better for our customers, and better for the community. In all these areas, they want to make a positive impact. They believe that good business is ethical business, and have nearly two and a half decades of continuous growth to prove it.



Their vision


Connecting people to make life and business better.This is their vision. They offer the products and services that make communicating and collaborating - at work or at home - easier.



Their mission


Bringing together great people and the right technology to deliver the best service in the market.They achieve their vision by delivering on their mission - to support their products and services with highly knowledgeable, approachable and helpful staff.

Award winning service and expertise



They champion the needs of their and our customers:

  • Their support and expertise is award-winning and UK-based.
  • Whether you're an individual or a big business, you'll have access to expert staff who care about you.
  • They don't operate an anonymous, remote call centre and they don't read from scripts. If you have a problem, the first person you call will take responsibility for resolving it.



People first approach



They believe putting people first is a better way of doing business

  • Happy, committed staff give a better service to customers. They have been PC Pro magazine’s Best Broadband Provider for 14 consecutive years.
  • They invest in staff training, development and wellbeing. That’s why they are one of the Sunday Times’ 100 Best Companies to Work For.
  • They are in business to make people happy – staff, customers and suppliers.



They are independent



Their independence means they can make better long-term decisions for their and our customers

  • With no shareholders to satisfy, they can reinvest profits into improving their products and services.
  • They will always be an independent British business, and never become the subsidiary of some anonymous corporation.
  • They operate one of the UK’s largest independent data networks.



Both Zen and The Total Package share so many of the same values and therefore we have no hesitation in recommend them to our clients


An illustration representing IT resolutions for businesses in 2025
by Gian Bertorelli 3 December 2024
Essential IT Resolutions for 2025 - Learn how to future-proof your business with effective IT strategies, including cybersecurity, VoIP, cloud solutions, and AI integration. Partner with The Total Package for a smarter, more efficient IT setup.
by Gian Bertorelli 3 December 2024
Photo by Tim van der Kuip on Unsplash At The Total Package, we’re proud to celebrate our 16-year partnership with Zen Internet, as they achieve an extraordinary milestone: being named Best Broadband ISP by PC Pro for the 21st consecutive year. This remarkable achievement is a testament to Zen’s unwavering commitment to quality, reliability, and customer care—values we’ve shared and delivered to SMEs across the South East of England and Europe for over a decade. Why Zen is the Ideal Broadband Partner for SMEs Zen’s approach to broadband goes beyond speed and technical jargon—it’s about delivering reliable, customer-focused service that helps businesses thrive. Their philosophy perfectly aligns with ours: building relationships based on trust and delivering consistent quality. Here’s what Zen’s customers had to say in the PC Pro survey: “...so much better in every way than any of our many previous providers.” “So easy to deal with.” These values reflect what we prioritise at The Total Package: empowering Kent-based SMEs with broadband solutions that are simple, reliable, and tailored to business needs. How Zen Broadband Benefits Your SME Zen’s award-winning broadband isn’t just about recognition—it’s about tangible benefits that help your business succeed in a competitive market. Here’s how our partnership with Zen delivers for SMEs: Unmatched Reliability: Zen scored more than 90% in every PC Pro category, including reliability, value, and customer support. Downtime is costly for SMEs—Zen ensures you stay connected when it matters most. Business-Focused Support: Like Zen, we focus on understanding your business's unique needs, ensuring seamless connectivity that supports daily operations, remote work, and collaboration tools. Future-Proof Technology: Zen’s gigabit-speed broadband keeps your business ahead of the curve, supporting everything from video conferencing to cloud-based systems with ease. A Partnership Built on Shared Values At The Total Package, we believe in working with partners who share our commitment to ethical and forward-thinking business practices. Zen’s ongoing efforts to achieve Net Zero by 2040 and maintain their B Corp certification reflect their dedication to sustainability—something we know many of our SME clients value. By choosing The Total Package, you’re not only getting a reliable broadband partner but also contributing to a more sustainable future for your business and the planet. Why Choose The Total Package for Your Business Broadband? For over 16 years, we’ve been helping SMEs across South East of England and Europe stay connected to what matters most. With a deep understanding of the challenges small businesses face, we provide tailored broadband solutions that are: Reliable: Minimising downtime and ensuring seamless day-to-day operations. Scalable: Supporting your business as it grows, with technology that adapts to your needs. Customer-Focused: Backed by our expertise and Zen’s award-winning service, we make broadband simple and stress-free. Our broadband solutions are designed with Kent-based businesses in mind, ensuring you have the connectivity to power productivity and innovation. Thank You for Trusting Us As Zen reflects on their 21st year of excellence, we want to thank our SME clients for trusting The Total Package to deliver award-winning broadband solutions. Zen’s success inspires us to continue building on the same principles of reliability, service, and innovation. Is Your Broadband Supporting Your Business Goals? Let us help you take your connectivity to the next level. Get in touch today to explore how The Total Package, powered by Zen Internet, can deliver the reliable, future-proof broadband your SME needs to succeed. Key Takeaways 21 Years of Excellence: Zen Internet has been named Best Broadband ISP by PC Pro for 21 consecutive years, showcasing consistent quality and reliability. Reliability SMEs Can Trust: Zen earned over 90% in categories like reliability, value, and customer support, ensuring minimal downtime for businesses. Future-Proof Technology: Zen’s gigabit-speed broadband supports SMEs with cutting-edge solutions for remote work, cloud systems, and collaboration tools. Sustainability Commitment: Zen is dedicated to achieving Net Zero by 2040 and maintaining B Corp certification, reflecting shared values of sustainability and responsibility. Kent-Based Expertise: The Total Package delivers tailored broadband solutions for SMEs across South East of England and Europe, designed to support business growth and innovation. Why It Matters: By choosing The Total Package and Zen Internet, you’re accessing award-winning broadband backed by a commitment to excellence and customer care. Broadband and Beyond: Comprehensive IT Solutions for SMEs At The Total Package, we know that reliable broadband is just the beginning. To help your business succeed, we offer a full suite of IT services designed to work together seamlessly: Managed IT Support: Keep your systems running efficiently with proactive support and maintenance. Cloud Services: Optimise your collaboration and data storage with secure, scalable cloud solutions powered by Zen’s reliable broadband. Cybersecurity: Protect your business from online threats with tailored cybersecurity solutions. VoIP Telephony: Improve communication with cost-effective, high-quality VoIP systems. Hardware Procurement: Get the right equipment to maximise your business's performance. Custom IT Solutions: Let us create tailored strategies to align IT with your business objectives. By integrating these services with Zen’s award-winning broadband, we provide SMEs with a complete IT ecosystem that supports growth, improves efficiency, and enhances productivity. Get the Total Package Today Ready to take your IT to the next level? Contact us today to discover how The Total Package can deliver reliable broadband and integrated IT solutions tailored to your business needs.
A laptop computer is surrounded by a bunch of icons on a computer screen.
by The Total Package 19 November 2024
As the January 2027 deadline for the Great British Switch Off (GBSO) approaches, the transition from traditional phone systems to modern digital communication solutions is becoming urgent. Waiting until the last moment could expose your business to service disruptions, rising costs, and cybersecurity risks. At The Total Package, we understand the challenges this shift presents and are here to make your transition seamless and stress-free. Short on time? Here are the top takeaways of this article.
Share by: